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All items are shipped within 72 hours after an order has been placed.
It takes 10-25 days for orders to be delivered due to high demand, location and reliability of postal service at delivery location, if you haven’t received your order in this time , please email firstname.lastname@example.org
You could also track your order via this link
To return your product, you should e-mail us at email@example.com with your request and we'll let you know the address where you need to return the item!
*Please note that all returns and refunds requests must meet both policies, please see link for more information https://www.ibottleup.com/policies/refund-policy
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.